Cancellation Policy
- Cancellation on or within 15 days (0 days to 14 days) of departure – 100% charge as a cancellation fee.
- Cancellation on or before 15 days of departure – 50% charge as a cancellation fee.
- In case of unforeseen weather conditions, natural disasters or government restrictions, certain activities/whole trek may be cancelled and in such cases the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.
- No refund will be processed in case of trek cancelled by trekker due to personal/medical emergency.
- If package includes any product offering (e.g. Jacket or Bag), that will not be returned and price of the product will not be refunded.
Refund Policy
- Any refund applicable will be processed within 14 business days.
Confirmation Policy
- Upon booking, the trekker will receive a confirmation voucher via email, within 48 hours (on working days).
- In exceptional cases of slots not being available, viable alternatives will be provided to the customer based on preference.
- Alternatively, the trekker may choose to cancel their booking before confirmation and a full refund will be processed.
Payment Terms Policy
- 100% of total trek cost will have to be paid at the time of booking.